“It’s taken me a while to get this letter to you, but I could not forget how much I wanted to comment to you on the excellent customer service I received from Hilary. I am new to Colorado as a whole, but the move here from California enabled me to buy my first ever home. Having never been a stranger in a strange land when it came to get help for repairs, but Hilary not only walked me through the process, she even took the extra time to make sure everything was okay afterward. Moreover, as often happens, I did not hear from the repairman right away and so I naturally called Hilary again for my status. With every call, she remained calm, friendly, professional and helpful. While my own anxiety to effectuate repairs did not rise to the level of screaming my frustration at the person on the other end of the phone, I realize the potential for such incidents in here profession are always there, yet there was never a hint of exasperation in her voice when she addressed me and my concerns. Everything is a big problem when you don’t know anybody in town, but Hilary and Blue Ribbon took my BIG problems and reduced them to a mouthful of gratitude from me.”—ROSSANA P.
“Wouldn't cover our AC. It was too cold to test the AC at inspection and when it went out recently BR told me that we needed it tested first. We used the AC and it worked fine for a month, I thought the whole point of a home warranty was to cover when unexpected problems arise.”—JUSTIN B.